Refund policy

Returns & Refunds

We want you to love your BeeLumen purchase.

Due to the nature of our handcrafted candles, we do not accept returns or exchanges for change of mind.

Damaged, faulty or incorrect items
Please inspect your order when it arrives. If your item is damaged, faulty or you have received the wrong item, please contact us as soon as possible at hello.beelumen@gmail.com with your order number and photos of the item and packaging.

We’ll review the issue and work with you to make it right.

Refunds
Where a refund is approved, it will be returned to your original payment method. Processing times may vary depending on your bank or payment provider.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.